New Website Design for Travel.State.Gov - 395
Tuesday, May 25, 2010 at 2:10PM
Photo by chris.corwinToday, the U.S. Department of State’s Bureau of Consular Affairs launched a newly designed website for travel.state.gov. Since May of 2009 the agency has been collecting consumer feedback through an independent customer satisfaction survey. Over 32,000 people responded and the changes were based on comments and suggestions from the group.
Last year the site received over 370 million visits making it a major resource for many travelers. The site provides information on obtaining passports and visas for foreign travel. In addition, travelers can find safety notices for specific destinations. The site aims to be a useful resource for those traveling or living abroad during times of crisis as it can provide updates on current conditions and reports on the status of U.S. citizens ones on the road.
I reviewed the site briefly and have already found it much more user friendly. Passport and visa information is easily located on the navigation bar. All the guidance you need based on your current status is well organized and easily accessible. Visitors can find travel alerts and warnings in the left-hand column. Of course, whether you choose to heed the advice is up to you, but it is helpful to know the current events of international destinations.
The agency continues to request feedback from users. If you have the need for a passport, visa or travel information this summer, take a look at the site and offer your opinions through the customer satisfaction survey.
Lori Rice is a freelance health and travel writer, and Galavanting travel news and reviews correspondent. You can follow her adventures at 3 Star Traveler or explore her thoughts as a nutritionist, wellness advocate and foodie traveler at Fake Food Free.
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